Terms of Service

These Terms of Service (“Terms”) govern your access to and use of visuagen.io and related products and services operated by VisuaGen (“VisuaGen”, “we”, “us”, or “our”). By creating an account or using the Service, you agree to these Terms.

Please also read our Privacy Policy.

1. The Service

VisuaGen provides tools to generate faceless short-form videos (script, voice, visuals, captions, packaging) and optionally connect social accounts to schedule or publish content. Features may vary by plan and may change over time.

2. Eligibility

You must be at least 13 years old (or the minimum digital consent age in your country) and able to form a binding contract. If you use the Service on behalf of a company, you represent that you have authority to bind that company.

3. Accounts

• You are responsible for your account credentials and for activity under your account.
• Provide accurate information and keep it updated.
• Notify us promptly of unauthorized access at support@visuagen.io.
• We may suspend or terminate accounts that violate these Terms or present risk to the Service or other users.

4. Subscriptions, credits, and billing

• Paid plans, credits, and pricing are described on the pricing page and may change with notice.
• Credits are typically consumed for successful video generations (and certain paid re-renders as described in-product). Packaging-only edits may be free.
• Unless stated otherwise, subscriptions renew automatically until canceled.
• Fees are processed by our payment provider. Taxes may apply.
• Except where required by law, fees are non-refundable once a billing period starts. Failed generations may be refunded as credits per our product rules.

5. Your content and license

You retain ownership of content you upload or create with the Service (“User Content”), including prompts, scripts, and generated outputs to the extent permitted by applicable law and third-party model terms.

You grant VisuaGen a worldwide, non-exclusive license to host, process, render, transmit, and display User Content solely to operate and improve the Service and to fulfill your publishing instructions to connected platforms.

You represent that you have all rights needed for your User Content and that it does not infringe others’ rights or violate law.

6. Acceptable use

You agree not to:

• Use the Service for illegal, harmful, deceptive, hateful, or exploitative content.
• Generate or publish sexual content involving minors, non-consensual intimate imagery, or content that violates platform policies.
• Impersonate others, infringe IP, or scrape the Service without permission.
• Attempt to bypass rate limits, credits, security, or access controls.
• Reverse engineer or disrupt the Service except where such restriction is prohibited by law.
• Use automated means to abuse generation capacity or connected social APIs.

7. Third-party platforms and AI providers

Publishing to YouTube, TikTok, Instagram, Facebook, or other networks is subject to those platforms’ terms and policies. We are not responsible for platform outages, account restrictions, algorithm changes, or rejected posts.

AI generation quality can vary. Outputs may be inaccurate or unexpected. You are solely responsible for reviewing content before publishing.

8. Intellectual property

The Service, branding, software, and documentation are owned by VisuaGen or its licensors. Except for the limited rights granted in these Terms, no rights are transferred to you.

9. Disclaimer of warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT UNINTERRUPTED OR ERROR-FREE OPERATION, OR THAT GENERATED CONTENT WILL ACHIEVE ANY PARTICULAR RESULT.

10. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, VISUAGEN AND ITS SUPPLIERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF THE SERVICE WILL NOT EXCEED THE AMOUNTS YOU PAID TO US IN THE 3 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM (OR USD $50 IF YOU HAVE NOT PAID).

11. Indemnity

You will defend and indemnify VisuaGen against claims arising from your User Content, your use of the Service, your social posts, or your violation of these Terms or law.

12. Termination

You may stop using the Service anytime. We may suspend or terminate access if you breach these Terms or if we discontinue the Service. Upon termination, your right to use the Service ends; sections that by nature should survive will survive.

13. Changes

We may update these Terms by posting a new version on this page. Material changes may be communicated by email or in-product notice. Continued use after the effective date constitutes acceptance.

14. Governing law

These Terms are governed by the laws applicable in the jurisdiction where VisuaGen operates its primary business, without regard to conflict-of-law rules, unless mandatory consumer protections in your country require otherwise.

15. Contact

Legal and support: support@visuagen.io